Customer Service Representative

Job ID: 105152
Position Title: Customer Service Representative
Location: Hamilton
Compensation: TBD
Hours: 40 hours per week
Job Description: Talk to customers over the phone, email or chat to resolve their questions or concerns
Accurately document and update customer records in the computer system
Upsell products or services to customers, if appropriate
Remain calm and helpful even when dealing with upset customers
Escalate customer complaints and/or calls to manager when necessary
Provide feedback and recommendations to manager on ways the company can improve
Perform other duties as assigned by management team
5+ positions are available.
Job Requirements: High School Diploma or General Educational Development (GED) certificate
Previous customer service and/or call center experience preferred
Good computer skills, including Microsoft Office
Possesses excellent communication skills with a fluency in English
Team-focused, positive, and cares about helping customers
Ability to multitask well and can adapt to a flexible schedule
Can maintain the highest level of confidentiality
Available to work full-time hours between Monday to Sunday 8am to 12am
How To Apply: Click on Apply or contact your Career Specialist.

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