Security Scheduling Manager

Job ID: 106517
Position Title: Security Scheduling Manager
Location: Toronto
Compensation: TBD
Hours: 40 hours per week
Job Description: Note: this position requires schedule flexibility and will require working outside of normal business hours, including working on the weekends. This position will also require occasional on-call duties, which means you may need to take phone calls outside of your working hours, including at night.
Same duties assigned to Scheduling Managers include but are not limited to the following: manages, establishes, maintains, and reviews schedules and completes payroll. Provides management support for branch functions, interacts with customers as needed, and matches available staff to posts. Notifies staff of schedules. Minimizes avoidable overtime through effective scheduling strategies. Contacts and re-deploys staff to fill call-offs. Responds to schedule changes and client requests.
PRIMARY ACCOUNTABILITIES OF THE SCHEDULING MANAGER
The Scheduling Support Supervisor will be called upon to provide these services at specific times upon request.
Manages the scheduling of Security Guards and Supervisors at client sites; manages the scheduling process to optimize operating results and to keep avoidable overtime to a minimum; determines the best resolution to staffing issues and problems.
Maintains site coverage at all times; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations, call-offs, and absences to ensure that client sites have coverage; acts as call-in center for remote posts.
Ensures that accurate timekeeping payroll, and billing data is kept; verifies billing and payroll reports and corrects discrepancies; interfaces with accounts receivable and payroll departments to make corrections.
Maintains current knowledge of site contracts and requirements of Security Officer training, availability and time worked.
Coordinates scheduling changes with management, supervisors, and staff; serves as a liaison with clients, management, and staff in resolving scheduling, training, billing, and payroll problems.
Ensures that an adequate on call security force is available to cover vacancies created by absences and call-offs.
Coordinates the daily schedules and assignments of supervisory staff; briefs supervisors on changes to post schedules and new Security Officer Schedules.
Advises management of openings as they occur; assists in the screening of Security Guard candidates; interviews new Security Guards when needed to ascertain their availability for various shifts; matches Security Guards with site requirements and qualifications.
Recommends removal of Security Guards from posts based on client complaints, attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change.
Maintains records of Security Guard qualifications, certifications and training and coordinates on-site training requirements with Site Supervisor to meet client needs.
Manages key and equipment control processes.
Reviews employee reports, patrol system records, site cameras and other tools to monitor and improve performance.
Ensures that all employees assigned to sites have required uniforms and equipment, and have received adequate training.
Other duties as assigned.
Job Requirements: Thorough understanding of Security Operations
Proficient in various software applications preferably Windows, Microsoft Word, Excel, and PowerPoint.
Accurately assess employee strengths and development needs and provide feedback and coaching as deemed appropriate.
Must be able to organize/prioritize in order to support an effective/efficient operation and accomplishment of stated goals.
Must have a high level of experience in dealing with various levels of individuals within the organization and be able to adapt to the various levels of communication required with each group.
Must possess the ability to discuss both positive and negative situations with those individuals in such a manner as to ensure that the necessary goal is achieved wit
POSITION QUALIFICATIONS
College diploma in a related discipline or equivalent is an asset
Minimum of one (1) year of related experience in Security
Previous experience in management and/or scheduling in a fast-paced 24/7 environment is an asset

 
How To Apply: Click on Apply or contact your Career Specialist.





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