Operational Support Representative

Job ID: 106520
Position Title: Operational Support Representative
Location: Toronto
Compensation: $14.50-$15.58 per hour
Hours: 30-40 hour per week
Job Description: We are looking Operational Support Representatives (OSR's) to provide passenger flow, queue management and access control into various areas of the Terminals at Toronto Pearson International Airport. OSR's are required to determine eligibility requirements and stream passengers quickly and efficiently into various queues while providing an exemplary level of customer/passenger service.
What you will do:
Greet all passengers;
Validate/confirm passengers need and right of entry/exit to/from controlled and restricted areas;
Identify acceptable travel documentation to enable passenger entry to certain areas;
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks;
Control the backflow of passengers into controlled/restricted areas;
Monitor assigned area/zone to ensure the efficient and expeditious flow of passengers;
Anticipate and create memorable passenger experiences;
Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e. wheel chairs, electric passenger carts, baggage carts, porter services, etc.);
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security or operational issues/events;
Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers;
Other duties required by the post or as required by the company
2+ Positions Available 
Job Requirements: Minimum High School diploma or Grade 12 education.
Minimum of one (1) year verifiable experience in a security field or any equivalent.
Eligible to work in Canada.
Physically capable of performing all duties as set out in the Job/Position Description physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues;
Self-motivated individual with a strong attention to detail.
Excellent written & verbal communication and active listening skills.
Able to work in Rotation 24/7 shift schedule, including nights, weekends, and holidays.
Must be willing to provide Criminal Record check upon request.
Possession of a valid Restricted Area Identity Card (RAIC), else would need to apply for RAIC prior to starting employment.
Successful completion of initial and recurrent company training is a pre-requisite for employment
How To Apply: Click on Apply or contact your Career Specialist.

We are posting this position on behalf of the employer. If you’re interested, click on the “Login/Apply” button above and we will contact you within 1-2 business days to complete the application process. If you experience any technical difficulties, please contact PPProcess@vpi-inc.com for support.