WORK FROM HOME - Customer Care Specialist

Job ID: 104302
Position Title: WORK FROM HOME - Customer Care Specialist
Location: Scarborough
Compensation: $15.70 per hour plus bonus
Hours: 40-44 hours per week
Job Description: As an Inbound Customer Care Associate for an elite telecommunications company, you will be receiving calls from loyal customers who are looking for inquiries about their cell phone services and make them lucrative offers to suit their needs. In addition, you will also make sure that the customers are getting the best value for all their products and services. The goal is to keep the customer with the company!

Strive to understand the customer’s situation and recognize the customer’s needs
Maintain a high level of competitive and product knowledge
Provide quality service that will exceed customer expectations
Maintain a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.
10+ Positions Available 
Job Requirements: You own this if you have:

Experience in sales or a call centre environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Important Details For Candidates:
Work From Home
MUST OWN A SMART PHONE
Work week of 40-44 hours
Shift timings are between 7am to 11pm 5 days a week  
Windows 10 computer software
1GB free disk space
4GB Physical Memory (RAM)
.NET Framework 4.6.1.
Internet Connection 10Mbps Download/3Mbps Upload
Windows Defender Enabled or Anti-Virus software with an updated definition.
Windows Firewall Enabled
Windows Update set to Automatic with recent updates installed.
Connection MUST be hardwired to router, No Wifi
Headset with microphone (USB)
Dual monitors (recommended)
Built-in or extended Webcam 

 

How To Apply: Click on Apply or contact your Career Specialist.





Disclaimer:
We are posting this position on behalf of the employer. If you’re interested, click on the “Login/Apply” button above and we will contact you within 1-2 business days to complete the application process. If you experience any technical difficulties, please contact PPProcess@vpi-inc.com for support.