Guest Service/Sales Coordinator

Job ID: 105397
Position Title: Guest Service/Sales Coordinator
Location: Hamilton
Compensation: TBD
Hours: 35 hours per week
Job Description: SUMMARY OF DUTIES:
Reporting directly to the Guest Service Manager with Sales administrative responsibilities that will be supervised by the Director of Sales, this position is responsible supporting all aspects of Guest Service Managers role and administration requirements of the Director of Sales/Marketing. Duties include shift coverage, reports, guest check in/out, system management while ensuring uncompromised guest and client experiences. Ongoing liaison with hotel associates including sales, housekeeping and administration, this position will be a key member of the guest service team.
Assumes the day-to-day tasks within the department(s)
Handle reservations, check-in and check out of guests.
Participates in multi-disciplinary teams comprised of associates not only from the Guest Services Department, but from other departments and contacts outside the hotel related to operations and the guest experience.
Administration of reports and the activities and performance of the departments relative to specified benchmarks departments’ operations
Ensures security of guests, fellow associates and hotel assets.
Performs additional duties as requested by the Executive Team leaders to aid in better operation of the hotel and service to the guests.
Job Requirements: If you are a graduate or have previous hotel guest service experience –this is for you! Consider applying if you are: 
Located within a reasonable commute to the intersection of Upper James and the Link (reasonable being no more than a 40 minutes)
Flexible; able to work weekdays, evenings and weekends
Passionate about people
Dependable and detail oriented
A College or University hospitality or tourism related graduate; have a degree, diploma or certificate
Thrive on learning and are a quick to learn 

Demonstrated knowledge of the practices and theories normally acquired in a related field or an equivalent combination of relevant education and relevant work experience.
A thorough understanding of customer service
Previous related experience -preferably in a hotel, hospitality, or tourism environment
Proven knowledge of customer relations, guest services through extensive practical experience
Effective communication, presentation, interpersonal and organizational skill
Demonstrated ability to effectively work with a multi-disciplinary staff, in a result oriented and predominantly fast paced environment.
Experience working with meeting, event and group influencers is a definite asset
Ability to interact effectively with guests, management, peers, staff and the general public.
Thorough knowledge and understanding of policies, procedures, regulations, and by-laws affecting the department/division.
Working knowledge of computer software applications as well as Microsoft Office, CRM’s and database management or hotel guest service software: Opera, FOSSE or similar
Knowledge of brand related hotel systems including PBX phone system, key system, PMS reservation systems. (Brand specific training will be provided)
Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained
Excellent working knowledge of basic accounting procedures relating to guest payment, credit card procedures, loyalty programs and guest accounts.
Familiarity and working knowledge of local area, the City of Hamilton and the surrounding area is an asset.
Ensure the accuracy of housekeeping, maintenance, sales and department reports
Ability to communicate effectively and accurately in English; written, verbal, phone and face to face meeting situations.
Hotel chain working experience is an asset however, extensive training will be provided.
Demonstrated knowledge of health and safety regulations as it relates to the position will be considered an asset.
Demonstrated skills in database (CRM) applications, Microsoft Office including Word, Excel, internet considered an asset. This job Is ideal for someone who is:
Outgoing, organized, and detail oriented.
A hospitality professional with previous  Guest Service, or related hotel experience 
Dependable, reliable, and detail-oriented 
Demonstrates integrity, honesty, and delivery of high moral and ethical principles.
People-oriented --enjoys interacting with people and working on group projects.
Adaptable/flexible --enjoys work that requires change, new direction, can take on staff responsibilities and duties as needed.
Goal-oriented --enjoys a challenge, thrives on results.
Independent –can work with little or no direction and well in a team environment. 
Ability to follow procedures required by the management, company, and brand specific standards
How To Apply: Click on Apply or contact your Career Specialist.

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