Front Desk Supervisor

Job ID: 108724
Position Title: Front Desk Supervisor
Location: Hamilton
Compensation: $18.00-$20.00 per hour
Hours: 40 hours per week
Job Description: Provide a warm, engaging, and personalized experience for our guests
Supervise and provide leadership, advice, support, guidance and direction to the guest services team
Manage and resolve all guest complaints in a professional and courteous manner
Promote hotel amenities, rooms and other services available at the C Hotel; provide guests with information such as local attractions and directions as needed
Learn the details and be familiar with the current available rooms, their location, layout and room rates
Coordinate room status updates with Housekeeping and other departments to ensure up to date room availability
Maintain inventories of room vacancies, reservations and room assignments
Compile and check daily record sheets, guest accounts, receipts and vouchers
Become familiar with the daily activities, events and meetings taking place within the Best Western Premier C Hotel 
Evaluate levels of guest satisfaction and monitor trends with a focus on continuous improvement; maintain guest satisfaction by dealing with guest concerns
Process reservations delivered by telephone, mail, fax, central reservation systems, sales office and travel agents
Present statements of charges to departing guests and receive payment; maintain cash float and security of keys
Exercise good judgment and demonstrate leadership abilities
Drive positive change in the organization
Other duties as assigned
Great Place to Work Certified
Competitive wage package
Pay on demand
Flexible work schedule
Staff recognition, years of service rewards
Group RRSP
Hotel & Restaurant discounts
Wellbeing programs
Participation in staff events
Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community
Job Requirements: Friendly, professional and customer service focused
Positive, outgoing and friendly team player
Strong problem solving abilities
1-2 years' experience working for a hotel or hospitality brand, preferably in a guest service agent capacity
Smart Serve Certified
Dynamic, enthusiastic & innovative leader who thrives under pressure
Experience using hotel software property management system required; experience with OPERA is considered an asset
How To Apply: Click on Apply or contact your Career Specialist.

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