Customer Service - Bilingual

Job ID: 102750
Position Title: Customer Service - Bilingual
Location: Oshawa
Compensation: $20.50 per hour
Hours: 40 hours per week
Job Description: Demonstrates problem-solving skills and active listening skills.
Excellent communication skills (verbal and written) in English and French
Expect Retention of customers canceling subscriptions.
Responsible for in-bound and out-bound calling on complaint resolution and win-back for high valued customers.
Ability to handle all customer interactions in a professional and efficient manner.
Accurately captures customer profile information and interaction history.
Reports all web related problems or errors to the company on a timely basis.
Remains current and adheres with product information, policies, and tools.
Proactively identifies potential escalation issues and routes directly to the company.
Interacts with the company as partners to resolve customer issues.
Job Requirements: High School Graduation or equivalent. College or University diploma preferred.  
Must have a general knowledge of windows and web-based applications. 
Ability to counter customer decisions to close their accounts - retention strategy.  
Minimum 2 years of experience in Customer service
Previous experience in a call center is preferred.  
Requires strong retention skills
Bilingual – French/English 
How To Apply: Click on Apply or contact your Career Specialist.

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