Job ID: 106775
Position Title: Scheduler/Dispatcher
Location: Mississauga
Compensation: $17.00 per hour
Hours: 40 hours per week
Job Description: Set up and maintain static guard work assignments, according to the customer’s needs.
Identify and assign qualified guards to ensure all assignments are fully and suitably staffed.
Respond to aid sudden, short term requests and dispatch guards in an expedient matter.
Assist with guard interaction and engagement, as required
Assist the Operations team with all scheduling efforts.

Specific Duties Performed and Essential Function’s: but are not limited to:
Set up and maintain master security guard schedules for all customer job sites within a specific geographical location
For all guard assignments, identify appropriately trained and qualified guards, check their availability and schedule their work.
Identify and dispatch replacement guards for unexpected vacancies.
Identify and dispatch guards in response to requests for stand-downs (last minute book off’s), temporary work from current customers, special events, etc.
Distribute work schedules to guards and respond to inquiries as necessary.
Review and reconcile any issues with completed work to ensure correct guard payroll.
Respond to and/or escalate service inquiries from customers, guards and internal staff.
As needed, assist with scheduling on-site and off-site guard training, as well as scheduling replacement guards for any affected assignments.
Record all information relating to guard job performance, such as absences, vacations, delays, recommendations for disciplinary action, etc.
Assist the HR and recruiting teams by identifying gaps, areas for improvement and other recruitment and HR issues as they relate to existing guard resources.
Work with members of the appropriate Operations team to ensure a smooth, consistent approach to the Scheduling workflow.
Use the specific tools and technology to manage work schedules, guard assignments, customer site details and guard performance records (i.e., WhenIWork, etc).
As needed, assist with optimization projects that have the goal of improving workflows, standard operating procedures, processes and tasks.

At all times, maintain the confidentiality of all information relative to Company operations and staff
At all times, maintain the confidentiality of highly-sensitive customer information.
Represent and promote the values and vision both internally and externally, while following all  policies and procedures.
At all times, maintain a professional, courteous and diplomatic level of communication, whether by phone, email or face-to-face.
Complete other duties and responsibilities, as assigned by management.
2 Positions Available 
Job Requirements: Secondary School (preferred)

Administrative: 2 years (preferred)
Scheduling/ Dispatch: 2 years (preferred)

English (preferred)
How To Apply: Click on Apply or contact your Career Specialist.

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