Bilingual Technical Support Representative

Job ID: 101609
Position Title: Bilingual Technical Support Representative
Location: Brampton
Compensation: $14.00 per hour
Hours: 15-20 hours per week
Job Description: Provide consumer product and technical support via telephone and email.
Define, diagnose and troubleshoot consumer product problems.
Assist customers with clear communication and step-by-step solutions.
Follow appropriate escalation process of unresolved issues.
Offer upgrades and pre-sales assistance when applicable.
Update CRM database with detailed information regarding customer inquiries.
Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates.
Adhere to established quality assurance guidelines for all customer inquiries.

3-4 days a week from 10:00 a.m. - 5:00 p.m. 
Job Requirements: French and English fluency 
High school diploma; Post-secondary education is preferred.
1-year experience in a call center or customer service environment.
Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer.
Strong computer and technical skills to troubleshoot driver installations and products.
Ability to organize time, set priorities and multi-task in order to meet KPIs
Proven customer relations skills with professional and courteous telephone manner.
Exemplary written and oral communication skills.
How To Apply: Click on Apply or contact your Career Specialist.

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