Bilingual Supervisor-Texting

Job ID: 102255
Position Title: Bilingual Supervisor-Texting
Location: Toronto
Compensation: TBD
Hours: 35 scheduled hours; Rotating Evening shift, starting 3:30 pm and ending at 1:30 am
Job Description: Recruit, train and provide real-time supervision of remotely located volunteer responders
Ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded
Build community with volunteer responders within an online platform (high volume of contacts and priorities that can change very quickly) 
Able to provide feedback into the development of this new service
Promote this new service through public presentations or attending events
Some travel will be required for training
2 Positions Available 

Job Requirements: Since this is a work from home role, candidates must have access to:
Stable telephone and internet access.
Work space that supports confidentiality and minimizes distractions.
Master’s degree in Social Work, Psychology or other related field preferred
BSW at a minimum preferred 
At least 2 years of relevant experience such as helpline, mental health agency or crisis counselling related field 
Three (3) years of experience supervising employees or volunteers 
Fluently bilingual in French and English, both verbal and written (Essential)
Experience working remotely and/or supervising a remote work force
Organizational and administrative skills
Communication skills and problem solving strategies
Knowledge of laws and services affecting the lives of Canadian children and youth
Flexibility and willingness to work in a 24/7 centre
Experience working effectively with diverse populations
How To Apply: Click on Apply or contact your Career Specialist.

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