Automotive Service Advisor

Job ID: 102440
Position Title: Automotive Service Advisor
Location: Kincardine
Compensation: TBD
Hours: 35 hours per week
Job Description: Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
Responds to customer inquiries in a timely manner, over the phone and in person.
Understands customer needs and provides them with a complete solution.
Manages customer concerns and problems promptly.
Deals with challenging situations in a professional manner.
Completes and reviews repair orders with customers.
Estimates cost and time for service and repairs needs. 
Ensures final invoice is the same as estimate and vehicle is delivered on time.
Acts as liaison between customers and technicians and manages the status of work orders.
Schedules service and repair appointments.
Operates computerized work order systems. 
Job Requirements: Knowledge of market trends in the automotive service industry. 
Knowledge and understanding of mechanical components of automobiles. 
Ability to work effectively with auto parts ordering systems and computerized work order systems. 
Basic math and keyboarding skills. 
Good working knowledge of CoStar is an asset. 
Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset. 
Valid driver’s licence 
Standing/walking for 8 hours. 
Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. 
Merchandise items may vary in weight from “light” to “heavy”.
 
How To Apply: Click on Apply or contact your Career Specialist.





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