Customer Service Representative

Job ID: 102515
Position Title: Customer Service Representative
Location: North York
Compensation: $15.00-$17.00 per hour
Hours: 40 hours per week
Job Description: Providing timely, efficient, courteous and respectful customer service by trying to provide apt solution to problems or escalating them to the appropriate department
Negotiating, planning and assisting customers with correct payment resolutions on one or multiple Credit Card(s) or overdue accounts
Researching and answer questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the creditor
Conducting payment transactions electronically and negotiating payment arrangements for customers on their accounts within FDCPA guidelines
Using skip trace when needed to find additional customer contact information

10+ Positions Available 
Job Requirements: Excellent Communication
Empathy
Ability to utilize knowledge and training while providing solutions to customers
Experience in call centres/ contact centres/ sales is an asset
Proficient in computers and adaptive to changes and additions in applications and programs
The candidate should have a proper work from home set-up/environment to conduct business in a professional manner and must have an uninterrupted landline internet connection.
Timings
Any shift between 8 a.m. – 10 p.m.
Adherence to shifts is a must
 
How To Apply: Click on Apply or contact your Career Specialist.





Disclaimer:
We are posting this position on behalf of the employer. If you’re interested, click on the “Login/Apply” button above and we will contact you within 1-2 business days to complete the application process. If you experience any technical difficulties, please contact PPProcess@vpi-inc.com for support.