Inbound call centre worker – Retention Services

Job ID: 102520
Position Title: Inbound call centre worker – Retention Services
Location: Toronto and remote (for 2 day mandatory onboarding; remote work thereafter)
Compensation: $15.50, reduced to $14.25 when work moves back onsite post-COVID19
Hours: 40 hours per week
Job Description: Retention call centre workers answer inbound calls, address customer queries and complaints, address issues for those who would like to cancel telecommunications subscription through scripted protocols to provide effective solutions.
Successful candidates must complete a 2 day on-site orientation at their Toronto Office.
During this process, strict social distancing and safety protocols are in place to protect workers.
This training must be completed before employees can work from home
20+ Positions Available 

Variable shifts between 7am and 11pm, Monday to Sunday. Open Availability Essential
Job Requirements: 1 year of customer service experience (preferred)
Answering inbound calls
Ability to remain level headed in the face of conflict
Treating customers with understanding and compassion
Time management essential
Answering a high volume of customer calls
Effective verbal communication skills
Customer focus imperative
Empathy
Problem-solving
Compassionate
Open Availability
Effective stress management skills an asset
 
How To Apply: Click on Apply or contact your Career Specialist.





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