Inbound call centre worker – Spread Care Initiative

Job ID: 102521
Position Title: Inbound call centre worker – Spread Care Initiative
Location: Toronto and remote (for 2 day mandatory onboarding; remote work thereafter)
Compensation: $15.50, reduced to $14.25 when work moves back onsite post-COVID19
Hours: 40 hours per week
Job Description: Agents working on the Spread Care program answer inbound calls, address customer queries and complaints, answer customer questions, utilize through scripted protocols and provide effective solutions.
Successful candidates must complete a 2 day on-site orientation at their Toronto Office. During this process, strict social distancing and safety protocols are in place to protect workers.
This training must be completed before employees can work from home.
After the 2 day onboarding, the position will be 100% remote.
There are no plans to transition this role back into the head office post-COVID19 prevention measures. 
20+  Positions Available 

Variable shifts between 7am and 11pm, Monday to Sunday. Open Availability Essential
Job Requirements: 1 year of customer service experience (preferred)
Answering inbound calls
Ability to remain level headed in the face of conflict
Treating customers with understanding and compassion
Time management essential
Answering a high volume of customer calls
Effective verbal communication skills
Customer focus imperative
Empathy
Problem-solving
Compassionate
Open Availability
Effective stress management skills an asset
 
How To Apply: Click on Apply or contact your Career Specialist.





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