IT Analyst- Azure Tech Support

Job ID: 102553
Position Title: IT Analyst- Azure Tech Support
Location: Toronto
Compensation: $22.00 per hour
Hours: 40 hours per week
Job Description: Provide world-class customer experience with every interaction
Engage and empathize with customers to support and resolve technical issues through completion
Develop, foster and maintain highly effective customer interaction
Support installation, configuration, and support of Microsoft Azure
Accurately document all work performed through ticketing system including details and outcomes
Ensure accurate and timely resolution of all assigned issues
Escalate product bugs or non resolvable cases
Notice trends and report reoccurring problems
Develop, foster and maintain effective working relationships with engineering to enhance the customer experience
Update Azure licenses, subscriptions and user management as necessary
Share your knowledge with teammates and guide them in the resolution of complex technical problems
Collaborate with team members to enhance the customer experience
Increase engagement with Azure
Share knowledge among the Microsoft support program community via solution documents, social media, technical communities and training recommendations
Participate in product testing, tool building and pilot new projects
Enforce a high-quality customer service culture
Stay up to date with technological changes in the industry with internal and external training
4 Positions Available 
*Temporary work from home due to COVID-19* 
Job Requirements: Certified in Azure by Microsoft
Experience with Microsoft Windows operating system environment
Experience with server and network administration (Windows or Linux)
Experience with ITIL methodologies and best practices
Experience with server & network administration
Understanding of DNS
Experience with POP/IMAP/SMTP
Concepts of Networking Fundamentals
Previous Experience of Azure by Microsoft
Code (for internal use): - #ZR
How To Apply: Click on Apply or contact your Career Specialist.

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