Customer Service Representative – No Sales

Job ID: 102564
Position Title: Customer Service Representative – No Sales
Location: Scarborough
Compensation: TBD
Hours: 40 hours per week
Job Description: The Customer Service Representative is responsible for answering inbound calls from customers/clients.
The agent is expected to respond to inquiries and questions, handle complaints, and troubleshoot problems while consistently providing excellent customer service.

Essential Functions
Provide optimum customer service to the clients and end users of our products and services.
Provide customer service at a level consistent with the service level targets
Build customer histories by logging accurate information and case notes in a call-tracking database for each contact.
Drive customer satisfaction by developing & maintaining a thorough knowledge of all Loyalty
Program functions, features, and procedures.
Remain calm and focused while meeting customer needs, even in confrontational situations; make decisions and resolve problems independently.
Route calls to appropriate resource(s) as necessary.
Provide timely feedback to supervisors/management regarding service failures or customer concerns.
10+ Positions Available
Job Requirements: Excellent customer service skills; proactive; professional and friendly approach to be able to quickly develop a rapport with customers over the phone
Active listening skills; demonstrating the ability to problem solve and make sound decisions
Excellent verbal and written communication skills
Solid work ethic combined with a positive “can do” attitude
Proficient in various computer/software programs
Familiar with customer service principles and practices
Able to work independently as well as within a team environment
Working Hours: Must be available to work shifts between Monday to Sunday between 8:00am to 12:00am (8 hour shifts and 2 days off every week) Please note this role is required to work from our office in Scarborough.

How To Apply: Click on Apply or contact your Career Specialist.

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