Customer Service Representative-Retail Trade

Job ID: 61710
Position Title: Customer Service Representative-Retail Trade
Location: Kincardine
Compensation: $14.00 per hour
Hours: 20- 40 hours per week
Job Description: Guides customer to the location of requested items. 
Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” ). 
Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person. 
Deals with challenging situations and conflict resolution in a professional manner. 
Operates cash register, computer, fax machine, printer and electronic funds terminals (debit cards, credit cards) and enters all relevant coding in our Tire systems. 
Provides announcements professionally through a public address system. 
Processes returns and exchanges using the computerized system. 
Follows established policies and procedures on returns and rain checks. 
Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently (labels, facing, clean area etc.). 
Processes customer purchases efficiently, following standardized procedures. 
Accurately verifies merchandise quantities, descriptions and price. 
Balances cash and is aware of amount of cash on hand. 
Follows up with product returns to ensure they are sent to the respective departments. 
Reports stolen and damaged goods to Management. 
Identifies and alerts Management to security problems, customer concerns and inquiries. 
Shares opinions and ideas on how to improve store processes and success. 
Participates in meetings and all training as required; listens to feedback to improve their own abilities. 
Complies with company, store and department policies. 
Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately. 
Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others. 
Completes other tasks, as required. 
Job Requirements: Ability to work efficiently with computerized and cash register systems. 
Organizational ability and attention to detail. 
Experience in a customer service role is considered an asset. 
Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers. 
Effective written and oral communication skills (probing, listening, etc) and the ability to maintain professional communication, even in challenging situations. 
Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes. 
Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals. 
Ability to resolve retail and/or customer issues. 
Positive attitude, punctuality and solid work ethic. 
How To Apply: Click on Apply or contact your Career Specialist.





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