Work from Home - Inbound Customer Loyalty Specialist

Job ID: 102373
Position Title: Work from Home - Inbound Customer Loyalty Specialist
Location: Toronto
Compensation: $15.40 per hour plus commissions
Hours: 40-44 hours per week
Job Description: As an Inbound Customer Loyalty Specialist for an elite telecommunications company, you will be receiving calls from loyal customers who are looking for inquiries about their cell phone services, and make them lucrative offers to suit their needs. In addition, you will also make sure that the customers are getting the best value for all their products and services. The goal is to keep the customer with the company!
Addressing the customers concerns/needs in a professional manner
Express understanding, patience, empathy working through the problem with the customer
Working in a timely fashion to meet all established deadlines
Maintaining a high level of competitive and product knowledge
Provide quality service that will exceed expectations
Maintaining a high level of confidentiality
Accurately document customer interactions within the appropriate systems
Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets
10-15 Positions Available 
Job Requirements: Experience in sales or a call centre environment (nice to have, but not required)
Excellent listening, verbal, and written communication skills
Flexibility to work varying shifts or additional hours as required by business needs
Solid computer skills and an aptitude for learning new software
Clear police reports

Shift timings are between 7 AM and 11PM Monday to Sunday
MUST be flexible to work during hours of operation 
How To Apply: Click on Apply or contact your Career Specialist.

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